Privacy Policy

Last updated: 25 September 2026

1. Introduction

AfyaStart Consultants ("AfyaStart", "we", "us", or "our") is a healthcare consultancy firm based in Dodoma, Tanzania. We help healthcare professionals, entrepreneurs, and investors plan, license, and operate compliant healthcare facilities. This Privacy Policy explains, in detail, what personal information we collect through this website, why we collect it, how we use and share it, and the rights you have over it.

By using this website and submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

AfyaStart Consultants provides end-to-end healthcare consultancy services, including facility planning, business and investment advisory, regulatory and licensing support, compliance management, project coordination, and operational readiness. Our mission is to help you turn a vision into a fully compliant and operational healthcare facility.

For the purposes of data protection, AfyaStart Consultants is the controller of the personal information described in this policy.

3. Information We Collect

3.1 Information you provide directly. When you use our inquiry or newsletter forms, we collect the information you submit, which may include:

• Your name;
• Your email address;
• Your phone number;
• The content of any message or enquiry you send us.

3.2 Information collected automatically. Like most websites, we may automatically collect limited technical information, such as your browser type, device type, and pages visited, through standard analytics tools. This information is aggregated and does not directly identify you.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the consultancy guidance you request;
• Schedule and manage consultations, whether virtual or in person;
• Send you updates and newsletters, where you have subscribed;
• Improve our website and services; and
• Comply with our legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal information on the following legal bases: your consent (which you give when you tick the consent checkbox on our forms), the performance of a service you have requested, our legitimate interest in operating and improving our business, and compliance with applicable laws.

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information only as necessary, including:

• WhatsApp: When you submit an inquiry or subscribe, your message is delivered to us through WhatsApp so a member of our team can respond;
• Service providers: trusted third parties who help us operate the website and deliver our services; and
• Legal authorities: where disclosure is required by law or to protect our rights.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to respond to your enquiry, provide our services, and meet legal or record-keeping obligations. After that period, your information is securely deleted or anonymised.

8. Data Security

We take the security of your personal information seriously and apply appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission (encryption), access controls that restrict personal information to authorised personnel, and regular review of our security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required by law, notify you without undue delay. Such notifications will describe the nature of the breach, the categories of information affected, the likely consequences, and the measures we have taken or propose to take to address it.

10. International Data Transfers

Your information is processed primarily in Tanzania. Where we use third-party services (such as WhatsApp) that may process data outside Tanzania, we rely on those providers' own safeguards and commitments, and we take reasonable steps to ensure your information receives an adequate level of protection consistent with this policy.

11. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing; and
• Withdraw your consent at any time.

To exercise any of these rights, contact us using the details in Section 12 below.

12. Cookies and Analytics

We may use cookies and similar technologies to understand how visitors use our website and to improve the experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

13. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page. Your continued use of the website after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

• Email: info@afyastart.com
• Phone: +255 612 124 636
• Location: Dodoma, Tanzania